Shipping policy

At Lumo, we’re committed to making sure your order gets to you as smoothly and efficiently as possible. Please take a moment to review our shipping information below.

We currently ship only within the United States. Any orders placed from outside the U.S. will not be processed, so we kindly ask that you double-check your location before completing your purchase.

All orders are processed within one to three business days after purchase. Once your order has been shipped, you will receive a confirmation email with tracking details if available.

Shipping times vary depending on your location and may be affected by carrier delays, holidays, or other unexpected factors. On average, most orders are delivered within seven to fourteen business days. While we do our best to ensure timely delivery, Lumo is not responsible for delays once your package has been handed over to the shipping carrier.

If you haven’t received your order within twenty business days, please get in touch with us at shoplumo.com@gmail.com and we’ll be happy to assist you.

Please make sure your shipping address is entered correctly at checkout. We are not responsible for lost or delayed packages caused by incorrect or incomplete shipping information.

If you have any questions about your order, your delivery status, or anything else related to shipping, feel free to reach out to us at shoplumo.com@gmail.com. Our team is always here to help.

The Lumo Team